Contact Center Awards Case Submit

Name *

First

Last

Company *

Title *

Email *

Which category best fits your contact center awards case? *

• Connecting People
• Connecting Technology
• Connecting Customers

Please note that the jury can decide to apply your case for another category than the one you have selected above...

1. Who are you? Explain your company and core business (max. 5 sentences) *

2. Which technology/customer/people case connects your company with your customers and/or people? Explain why. *

3. What was the goal of this specific case? *

4. Who is the team behind this case? *

5. What was the result of this case for your company in terms of growth, gross margin or other added values? *

6. What’s in it for your customers and/or your people? *

7. How did your customers and/or your people value your project in terms of Customer/Employee Satisfaction Score, NPS, …? *

8. What’s the human and/or social relevance of your case? *

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